FAQ Group: Download Files

I can’t find the file I just downloaded.

March 26, 2016 in Download Files

Check the Downloads folder on your computer. This is where most downloads are saved, unless you’ve specifically chosen a different folder for downloading. You can also use the Search feature on your computer, typing in the file name.

The download link for has disappeared from My Account/My download link says I’ve reached my limit.

March 26, 2016 in Download Files

I set the download limit to three times for each file. This is to discourage unauthorized file-sharing. If you get the limit message or the link suddenly disappears from the Download list in My Account, it means you’ve already downloaded it three times. Check the Downloads folder on your computer […]